Thousands of Amazon, Asda and Virgin customers left without gifts as delivery firm is swamped by online order surgeParcel firm Yodel deliver for Amazon, Asda and VirginOnline Christmas Day spending to hit 186.4million
A last minute online Christmas shopping surge for presents has left thousands without presents on the big day.
Yodel are failing to deliver around 15,000 out of 1.5million packages ordered because of a huge surge in demand.
The company, who are the biggest home delivery firm after Royal Mail, said they are having to make 20 per cent more deliveries than normal in some areas.
Last minute: Amazon workers pack goods for delivery at a distribution centre in Swansea, South Wales
They are used by retail giants Amazon, Asda and Virgin.
Customers who purchased presents on the internet weeks ago have branded Yodel”s chaotic delivery service a “disgrace”.
Disgruntled shoppers have taken to Twitter and said it has been impossible “for weeks” to get through to the company”s customer helpline.
Many of Yodel”s clients – which also include Littlewoods, O2 and Currys – have now apologised to customers who ordered products from their website in time for Christmas Day, offering them a full refund.
Looking for bargains: Christmas Day online spending continues to show double-digit growth
An email from an Amazon customer relations employee told an online shopper: “We can”t get through to Yodel to find out what has happened to your package. This has been happening a lot with them recently.”
SAINSBURYS CUSTOMERS MAY BE LEFT WITHOUT CHRISTMAS DINNER
Sainsbury”s customers were sweating over the contents of their Christmas dinner today after the supermarket admitted a website glitch led to a number of deliveries being cancelled.
As Sainsbury”s revealed its untimely problems, department store Fortnum & Mason also said hundreds of customers will not receive its world-famous hampers, which cost between 25 and 5,000, after a “severe” IT failure.
Sainsbury”s, the UK”s third biggest grocer, said the affected customers discovered their online delivery slot had gone when they reviewed their festive order.
While some deliveries were re-booked, others could not be altered and Sainsbury”s has been forced to fund a gesture of goodwill to customers who have been left empty handed.
Fortnum, which sends out thousands of hampers stocked with fine food and wines, apologised and said it had taken on more staff and will be delivering orders on Christmas Eve this year in a bid to make up for the failure.
The 300-year-old Piccadilly emporium put the problems down to a combination of a new computer system and a tripling of trade in December.
A user posted on Twitter: “yodel stealing my christmas spirit. been waiting for parcel to be “re-delivered next day since dec 9th.” have called repeatedly. rubbish!”
Another wrote: “@YodelNews have suspended their “feedback” line due to high call volumnes. yodel fail (sic)”.
The company have hired extra staff and vehicles on top of their fleet of 15,000 regular employees, 250 lorries, 1,000 giant trailers and 5,000 vans.
The business has a current annual turnover of 650million and is aiming to reach sales of 1billion within the next five years.
Company boss Jonathan Smith, 52, claimed in a recent interview that the organisation had the “expertise, vehicles and technology” to ensure Christmas operations ran smoothly.
He said: “I want to do everything possible to ensure stock reaches shops and presents arrive on time.” An employee for a business that uses Yodel to deliver parcels on their behalf tweeted their anger at the “hopeless” company.
A spokesman for Yodel said they did not have a backlog and were working to deal with customer service queries.
“Both of our networks are currently clear and there is no backlog,” he said.
“The vast majority of our deliveries run smoothly for our clients and their customers, however where issues do occur we take customer service very seriously and work to resolve them as swiftly as possible.”
Meanwhile, spending online on Christmas Day will burst through a whopping 186.4million, a retail body has forecast, as record number of consumers try and bag an early deal.
The Christmas Day spree is expected to be followed by 367.8million on Boxing Day, the Interactive Media in Retail Group (IMRG) has said.
The predictions represent a 12 per cent jump on the total spends last year.
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